Fast support

Contact Jetsetspins Casino and get through fast

Reach Jetsetspins Casino support on live chat, e-mail or phone, any hour of any day across the UK.

Get in touch Licensed, encrypted, independently audited

Paid to members today

223,909 £

4,668 Playing now

UK-licensed operatorRegulated under licence 93994-5535-R-902888 by the UK Gambling Commission since 2018

Average 15-minute withdrawals£57M paid weekly across 13 payment methods, up to £69,000 per transaction

Bank-grade encryption256-bit SSL secures every session, audited by SIQ, BMM Testlabs and Gaming Laboratories International

Three contact routes

Get to a real person quickly

This block settles which channel fits your question and how fast each one answers.

Before you wait, chat instead

Live chat suits quick questions and runs round the clock, with someone typically answering within three minutes on the site.

Start chat

Jetsetspins Casino e-mail desk

E-mail [email protected] suits account and document questions, and a reply usually lands within four hours.

Write

Talk it through by phone

Phone +44 20 5308 0173 (GMT) suits urgent money worries, with calls typically answered within two minutes.

Call

Local support

Jetsetspins Casino support for British players

This block settles the local number, time zone, regulator and helplines you need in the UK.

Reach us

UK phone+44 20 5308 0173

Time zoneGMT

LanguagesEnglish, Norwegian, German

UK e-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 93994-5535-R-902888

Get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

What should you have to hand before contacting us?

Line these up before you reach out and the first reply usually solves it.

Your registered e-mail address
The date and time of the issue
Any payment reference or receipt
Screenshots of the problem
Your account username, never your password

Direct lines

Send your message to the right desk

This block removes the worry of e-mailing the wrong team and losing days to a forward.

Account

General support and questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Escalation route

When a normal answer is not enough

Jetsetspins Casino treats a complaint as a fair question that deserves a proper second look.

What went wrong, exactly?

Tell the support team what went wrong and when. Keep your account username handy and describe the issue in plain terms so nothing is lost in translation.

Check the initial answer

Support acknowledges your complaint and gives an initial answer, usually within the email times shown above. Read it carefully before deciding whether it settles the matter.

Jetsetspins Casino second look

If the reply does not resolve things, ask for it to be escalated inside Jetsetspins Casino. A senior team member reviews the case and responds with a final position.

After the final word

Still unhappy after that final position? You can take the complaint to the UK Gambling Commission, the regulator that licenses Jetsetspins Casino. Keep all correspondence ready for them.

When Betting Stops Feeling Enjoyable

Independent organisations help with gambling problems, and we in the United Kingdom point players to three: GamCare, BeGambleAware and GAMSTOP. Their support sits apart from our business and is free to use.

GamCare. Gives free, confidential advice and counselling to anyone worried about their betting.

BeGambleAware. Offers free tools, self-help guides and local services for people in the United Kingdom.

GAMSTOP. Lets you self-exclude from gambling sites across Britain through one simple registration.

Full article

Know who you deal with

Read the company behind your account

After reading this, you will have confirmed exactly which company holds your account and its licence.

The company

Legal nameJetsetspins Casino Ltd

Company numberCompany No. 95236309 (United Kingdom)

AddressHigh Street, London

The licence

RegulatorUK Gambling Commission

License number93994-5535-R-902888

Written contact

Support e-mail[email protected]

Six Short Answers

Jetsetspins Casino Clears the Confusion

Read on and you will have settled the six support queries that come up most.

trustWhat if I want to check your gambling license?+

We hold a licence from the UK Gambling Commission, number 93994-5535-R-902888. That regulator oversees every licensed casino serving players in Britain. The number is public, so you can look it up yourself.

trustHow long until you send my personal data or delete it?+

Ask our privacy desk for a copy or for deletion of your data, and we reply within the timescales set by data law. Removal is done once checks allow it. You keep a right to your own records at all times.

trustCan I get verified faster than usual?+

Yes, verification usually takes up to 16 hours once we have your documents. Sending clear proof of identity, address and payment method up front speeds things up. Most accounts clear well within a day.

trustWhat if I decide to close my account?+

Just ask our support team to close it and we will action the request. Any balance due to you is returned once checks are complete. Closing is permanent unless you later ask us to reopen.

trustWhere do I go if I am not happy with the reply?+

Raise it with our complaints desk first so we can put it right. If the outcome still falls short, you can take it to the UK Gambling Commission. They oversee how licensed casinos handle disputes.

trustWhy do you need something to find my account?+

Support asks for your registered e-mail or account number to locate you quickly. We never ask for your password, so keep it to yourself. This keeps your account safe while we help.

Response times

Check the hours that fit your day

This is the block to check the moment you need to know who is on the other end and how soon.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply3 minutes

Time zone of all hoursGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 5308 0173

Phone waiting time2 minutes